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Frequently Asked Questions

Everything you need to know

Can't find your answer? Reach us at support@voderia.com and we'll respond within one business day.

Platform & Features
Voderia supports Voice Calls (AI-powered via ElevenLabs), SMS & MMS, Meta Social (WhatsApp, Messenger, and Instagram), and Email — all from a single unified workspace.
Claude AI Intelligence is Voderia's weekly analysis engine powered by Anthropic's Claude. It reviews your campaign activity, detects anomalies, compares channel performance, and delivers ranked recommendations every week — automatically.
Not at all. Voderia is designed for business teams. You can connect channels, import contacts, build campaigns, and review AI Intelligence reports without writing a single line of code.
Yes. Our Professional and Enterprise plans support custom voice personas and voice cloning via ElevenLabs. Contact our team to set up a custom voice for your brand.
Credits & Billing
A credit is consumed each time the platform delivers a message or initiates a call. SMS costs 1 credit, Email 0.5, WhatsApp/Meta 2, and Voice Calls 3 per minute. Your plan credits reset monthly.
No. Credits reset on your billing cycle date and do not roll over. You can purchase additional credit packs at any time from inside the platform.
Yes. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
We offer a personalized demo rather than a self-serve trial. Book at voderia.com/demo — it's tailored to your specific use case.
Privacy & Security
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We do not sell your data to third parties.
Submit a request via our Data Deletion page or email support@voderia.com. We process all requests within 30 days.
Account & Support
Log in at app.voderia.com. The My Account section lets you view invoices, update payment methods, and manage your subscription.
Email support@voderia.com or call (619) 627-0425. Priority and Enterprise plans include dedicated support with faster response times.
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